Replacements

At Crafty Acorn, we understand that even small details matter—especially when it comes to home décor. Whether it’s a missing component, damaged piece, or defective item, our goal is to help resolve the issue whenever possible.

1. Eligibility for Replacement Items or Parts

Not all products are eligible for replacement parts or components. Eligibility depends on:

The product type
The supplier or manufacturer’s policy
The specific item or component requested

As Crafty Acorn operates as an independent online retailer and fulfills orders through trusted third-party suppliers, some replacement components may need to be provided directly by the manufacturer.

2. Availability of Replacement Parts

Replacement parts or components are available only if stocked by the supplier or manufacturer.

Please note:

Older or discontinued items may no longer have replacement parts available
Fragile or decorative components (such as lamp shades, glass elements, or ornamental details) may have limited availability
Cosmetic or non-functional components may not always qualify for replacement

3. Requesting a Replacement

If your order arrives with a missing or damaged item or component, please contact us within 7 days of delivery at:

support@craftyacorn.com

Please include the following information:

Your order number
Product name
A clear description of the missing or damaged item
Clear photos or video evidence (if applicable)

Our support team will review your request and coordinate with the supplier to confirm availability and determine the next steps.

4. Cost & Shipping

Replacement items covered under warranty or supplier policy may be provided at no additional cost
Requests outside standard coverage may require payment for replacement items and shipping
Some replacement items may ship directly from the supplier or manufacturer, which can affect delivery timelines

Shipping times vary based on item availability and origin.

5. Non-Eligible Products

Replacement items or parts may not be available for:

Final sale or clearance items
Limited-edition or discontinued products
Custom or personalized décor items
Products without proof of purchase or identifiable order information

If a replacement is not available, we may offer an alternative solution such as a partial refund, full refund, or product replacement where applicable.

6. Warranty Considerations

If your item is still within the supplier’s warranty period, your request may be processed as a warranty claim rather than a standard replacement request.

We will help determine the most appropriate resolution based on supplier or manufacturer warranty terms.

7. Need Assistance?

Our customer support team is always here to help.

If you’re unsure whether your item qualifies for a replacement, feel free to contact us and we’ll be happy to assist.

Customer Support: support@craftyacorn.com
Response Time: Within 24 business hours (Monday–Friday)